✦ Data Cloud is now Data 360
AI agents, grounded in your data.
An agent is only as good as the data behind it. RK Rivera unifies your data with Data Cloud (Data 360), then deploys Agentforce agents that reason, act, and stay grounded in it — governed by the Trust Layer.
Why the order matters: unify, ground, then act.
Agentforce is powerful, but an ungrounded agent is just a chatbot that can guess. Data Cloud gives agents a single, real-time view of your customer so their answers and actions come from your business — not from a model's training data.
Unify — Data Cloud
Bring structured and unstructured data from every source into one real-time customer profile.
Ground — RAG & Data Library
Connect agents to that data with retrievers and search indexes, so responses are grounded in reality.
Act — Agentforce
The Atlas reasoning engine plans, retrieves, and executes multi-step work across your systems.
The data foundation your agents actually need.
We stand up Data Cloud as the engine underneath Agentforce — unifying your data so every agent, report, and automation works from the same trusted profile.
Unify Any Source
Ingest and harmonize data from systems, lakes, and warehouses — structured and unstructured.
Identity Resolution
Match records across systems into one unified customer profile, not a dozen partial ones.
Real-Time Activation
Act on customer signals as they happen — real-time ingestion feeds live segments and agents.
Zero-Copy Data Sharing
Use data in your warehouse or lake without copying it — one source of truth, no sync sprawl.
Autonomous agents that reason, plan, and act.
We design, build, and test agents in Agentforce Builder — starting with prebuilt agents where they fit, and configuring custom Topics and Actions for your business.
Prebuilt & Custom Agents
Start with ready-made agents for sales and service, then build custom ones for your workflows.
Topics & Actions
Organize what an agent can do into Topics, with Actions that call your real systems and data.
Grounding & RAG
Ground agents in your knowledge with the Agentforce Data Library and retrieval-augmented generation.
Agentforce Voice
Voice agents with near-human flow, live transcription, and clean handoff to human reps.
Autonomy you can actually trust.
Autonomy without grounding is risky. Agentforce enforces grounding and guardrails through the Trust Layer — so agents answer from your data, act within your rules, and hand off to people when they should.
Grounded in your data
Agents can't answer from training data alone about your customers — grounding is enforced, not hoped for.
Trust Layer & guardrails
Enterprise security, audit trails, and human-in-the-loop approvals for anything that matters.
Works where you work
Reach agents in Slack and over voice, so people use them in the tools they already have open.
Phased, iterative delivery — data readiness first.
Most AI projects fail on data, not models. We get your data foundation right, ground a first agent on a real use case, prove it in production, then expand — safely.
Discover & scope
Pick a high-value use case and assess the data it needs — the honest starting point for any agent.
Unify & ground
Stand up Data Cloud, resolve identities, and connect retrievers so the agent has real context.
Build & validate
Configure Topics and Actions, then test against real scenarios with guardrails before go-live.
Adopt & expand
Roll out to your teams, monitor, and add agents and data sources as trust and value grow.
AI is a data project first — and we treat it that way.
Grounding before agents
We get Data Cloud right first, so your agents are trustworthy instead of confidently wrong.
Start small, expand safely
One grounded agent on a real use case, proven in production, then scaled — not a big-bang rollout.
Public sector and commercial depth
Registered Salesforce partner in San Juan, Puerto Rico, delivering for clients worldwide.
Agents grounded in one trusted view of your customer.
Data Cloud and Agentforce run natively on the Salesforce platform, so your data, security, and AI all live in one place — with the Trust Layer keeping agents honest.
Let's scope your first agent.
Tell us the use case you have in mind, and we'll map the data it needs and a first phase that proves value quickly — grounded and governed from day one.