Career Opportunities With RK Rivera

RKRIVERA.com leads organizational and business process transformation to improve performance, increase effectiveness, reduce costs and improve resilience. We introduce leading edge practices and offer business advisory, business and functional transformation and IT consulting services to world leading organizations and institutions. RK Rivera is recognized for its innovative approach towards delivering business value and its commitment to sustainability

Salesforce Solution Architect

Work directly with the project team and clients gathering requirements to analyze, design and/or implement various business requirements. The role should not only administer the core strategies and tactics of a CRM driving enhancements, but also be able to identify and proactively recommend process improvements, anticipate needs, and develop foresight through tools and automation. The candidate must have hands-on administration and configuration skills with the latest Salesforce.com releases, the ability to handle first-level user support/training requests. He/she should have solid functional, technical and industry knowledge of salesforce products: Sales Cloud and Service Cloud

Required Certifications:

Salesforce Administrator
Sales Cloud Consultant
Service Cloud Consultant
Experience/Community Cloud Consultant (nice to have)
Field Service Lightning Consultants (nice to have)

Responsibilities:

Provide functional-technical leadership and best practices on the SFDC platform.
Work with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions.
Document As-Is business processes, business requirements and solution designs for Salesforce platform.
Work with clients and end users to gather, understand, and define business requirements.
Work collaboratively with internal team members to design a solution that will meet the customer’s business requirements. Configure Sales Cloud, Service Cloud. Nice to have: Experience Cloud/Communities – includes partner onboarding, enablement, reporting and Field Service Lightning
Perform Salesforce.com user administration tasks, including access management, permission sets, roles assignments, uploads, data backups, etc.
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
Provide first level support to the sales, marketing, sales operations and customer operations teams, including issue identification and issue resolution/escalation
Assist with ad hoc reporting requests and optimize user experience related to reports and dashboards
Design and implement custom objects and advanced functionality, based on strategic initiatives and project roadmap. Build integrations with other third-party applications

Requirements & Qualifications:

Experience in Business Analysis, SFDC Platform Design and Implementations
Exceptionally collaborative, flexible and adaptable when working with customers and various teams
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical customers and coworkers
Strong organization, communication and interpersonal skills
Strong analysis skills with the ability to troubleshoot complex systems issues.
Experience defining business requirements and use cases
8+ Years hands on experience working on salesforce.com implementation
Proficiency in sales cloud, service cloud. Expertise preferred in experience cloud/communities and FSL.
B.S. degree in Computer Science or related technical field with equivalent practical experience

Position:

Full Time

Location:

Puerto Rico

Jr. Salesforce Consultant

Responsibilities:

Design, develop and deploy technical solutions and applications that optimize the value that clients may derive from their Salesforce systems.
Contribute to process and functional design activities. Create functional requirements as an input to technical application design.
Develop and test detailed functional designs for business solution components and prototypes.
Plan and execute data conversion activities such as test data.
Implement test planning and execution.
Support application build, test and deploy activities for data integration, application configuration and reporting configuration of software integration.

Requirements & Qualifications:

Highly motivated and disciplined self-starter with excellent oral and written communication skills
Strong customer service and organizational skills
Experience with HTML 5, CSS, JQuery, Angular JS
web services & mobile frameworks are desirable
Knowledge of SQL or SOQL
Knowledge of Javascript, CSS, HTML, JQuery
B.S. degree in Computer Science or related technical field with equivalent practical experience

Position:

Full Time

Location:

Puerto Rico

Salesforce Marketing Cloud Consultant

The successful candidate will be implementing new marketing initiatives, collaborating on new technical and optimization strategies, and supporting the technical facilitation of marketing efforts in a multi-org environment all the while maintaining top-quality and performance.

Responsibilities:

Design, develop and deploy technical solutions and applications that optimize the value that clients may derive from their Salesforce systems.
Contribute to process and functional design activities. Create functional requirements as an input to technical application design.
Develop and test detailed functional designs for business solution components and prototypes.
Plan and execute data conversion activities such as test data.
Implement test planning and execution.
Support application build, test and deploy activities for data integration, application configuration and reporting configuration of software integration.

Requirements & Qualifications:

An advanced user of Salesforce Marketing Cloud with 3+ years of experience; one or more of:
- Certified Salesforce Marketing Cloud Developer
- Certified Salesforce Marketing Cloud Consultant
- Certified Salesforce Sales and Service Administrator
Demonstrated proficiencies within environment applications, particularly with Automation Studio, Journey Builder, and Email Studio.
Advanced knowledge of APIs, both REST & SOAP
Proficient with SQL, SSJS, and AMPScript
Experience in Web programming (e.g. JavaScript, HTML, CSS, XML)
Establish the root causes of issues and identify them, rather than simply addressing the symptoms
A champion of native solutions approaches and best practices
Experience with technical integration solutions involving Salesforce Marketing Cloud and other platforms (e.g. Marketing Cloud Connect, Salesforce Sales Cloud, Heroku, MuleSoft, Customer 360, Evergage, Facebook, etc.)
Contribute to the development of solution documentation
Collaborate with product owners, technical leads, and stakeholders to define and implement new functionalities and product capabilities within Salesforce Marketing Cloud
Experience leading business development efforts, including fostering professional relationships in the industry and providing constructive, critical feedback to technical approaches
Advise stakeholders in relevant technical issues for their business area
Navigate the complexities of a highly sophisticated Marketing Cloud environment, identifying, communicating, and championing areas requiring optimization
Work with owners, stakeholders, and leads to elicit, understand, evaluate, and QA business and technical requirements to ensure the accurate and efficient collection of relevant information
Participate in key meetings with owners and stakeholders, including requirement sessions and system demos
Guide key stakeholders in the appropriate clarification and validation of contributions and accurately fixing and maintaining version control to ensure the quality of information remains intact
Familiarity with JIRA, Confluence, or other Team Collaboration software
Previous experience working as an active member on agile teams
An expert user within the Microsoft Office Suite
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Detail-oriented individual with the ability to quickly ramp up on new projects
Proven ability to use analytical and problem-solving skills in a fast-paced environment
Ability to balance and prioritize numerous tasks within a collaborative team environment
Ability to work independent
Self-motivated, high-energy, and flexible performer who can thrive in a fast-paced environment

Position:

Full Time

Location:

Puerto Rico