Salesforce
Our team provides consulting services across the entire Salesforce Platform for your unique business challenges. We have the experience needed to quickly build and deliver the custom solutions you need to be more efficient and effective. We love to take on the most challenging business problems and create solutions that make our clients lives easier.
Salesforce Sale Cloud
A certified Salesforce expert in Sales Cloud, we help our clients close more deals, get more leads, and accelerate productivity
Salesforce Service Cloud
RKRivera architects strategic fundamentals, creating a comprehensive service experience including phone, web, chat, social, and field service.
Salesforce Marketing Cloud
Whether you are B2B or B2C, we’ve got you covered with Marketing Cloud and Pardot, to build and manage powerful customer journeys.
Integrations
RKRivera excels at assessing, consolidating, cleansing, migrating, and integrating data, while driving user adoption of the Salesforce Platform by building trust and increasing productivity.
Communities
Our team creates communities that engage with clients, partners, and employees in meaningful ways, while delivering measurable business results.
Platform Services
Extend your CRM’s reach and functionality with Heroku, Security and Identity, Analytics, Mobile and more!
Salesforce QuickStart
Aimed at helping budget-conscious organizations get up and running quickly on Salesforce Clouds, QuickStart implementations are performed by experienced consulting partners.
Key Benefits of a QuickStart:
- Up and running in a few short weeks – this is a fast-track deployment of core features
- Guidance and expertise on how to best leverage Salesforce to support your business processes and avoid costly mistakes
- Implementation of best practices around usability and data quality
- Reporting and analytics that provide visibility to your Key Performance Indicators (KPIs)
- Customized end-user training with hands-on examples that drive adoption
- Designed for Professional or Enterprise Edition of Salesforce or FSC
Answers to Your Questions
How can Sales Cloud help my business grow?
Sales Cloud will help you close more deals, get more leads, accelerate prodoctivity, and make insightful decisions.
Is my business too small to Use Sales Cloud?
Sales Cloud is a cloud-based, software-as-a-service (SaaS) model, so the software scales easily to accommodate every business size, from sole proprietorships to global enterprises. The benefits and advantages of Sales Cloud (see above) apply equally to all businesses regardless of size.
Does Sales Cloud work on my mobile device?
Yes. Salesforce is supported on a variety of mobile platforms, including Android (v4.2+) and iOS (v8.0+). Additionally, the mobile browser app is accessible to many more devices, such as Blackberry (OS10.2+) and others through a web browser with internet connection. For a complete list of compatible mobile phones, tablets, and other device.
How can Service Cloud help my business increase loyalty, rentention, and satisfaction?
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
How does Service Cloud increase agen productivity?
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.